Privacy Policy

At Arcadium, we respect your privacy and are committed to handling your personal data responsibly and transparently. This Privacy Policy explains how we collect, use and protect the information you provide when using our website or contacting us.

1. Information We Collect

We may collect information you provide directly when using our services or contacting us, such as:

  • Full Name
  • Mobile number
  • Email Address
  • City and event location
  • Event date and time
  • Event type
  • Expected number of guests
  • Games or packages you would like to book
  • Any additional information or notes you send us

2. How We Use Your Information

We use the information you provide to:

  • Contacting you regarding your inquiry or booking request.
  • Preparing and coordinating event services.
  • Helping you choose the right games or package.
  • Confirming your event details, location and date.
  • Improving your experience with Arcadium and our services.

3. Sharing Information

Where necessary, we may share the minimum information required with service providers that assist us in operating the website or delivering our services, or with competent authorities where disclosure is required by applicable law.

Any disclosure will be limited to the information reasonably required for the relevant purpose.

4. Information Security and Retention

We take reasonable measures to protect your personal information against unauthorized access, use, alteration, or disclosure.

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected or to meet applicable legal requirements. Once it is no longer required, it will be securely deleted or destroyed unless a legal basis requires longer retention.

5. Your Personal Data Rights

Subject to applicable laws and regulations in the Kingdom of Saudi Arabia, you may have the right to:

  • Be informed about how and why your personal information is processed.
  • Access your personal information.
  • Request a copy of your information in accordance with applicable requirements.
  • Request correction or updating of inaccurate information.
  • Request destruction of personal information where there is no longer a lawful need to retain it.
  • Withdraw consent where processing is based on your consent.

Requests may be submitted through Arcadium’s official contact channels listed on the website.

6. Website Use

By using the Arcadium website, you agree to use it lawfully and responsibly. You must not:

  • Use the website for unlawful activities.
  • Attempt to gain unauthorized access to the website or its systems.
  • Disrupt or interfere with the operation or security of the website.
  • Submit false information or another person’s information without authorization.
  • Copy or commercially exploit website content in a way that infringes the rights of Arcadium or third parties.

7. Bookings and Information Provided

Users are responsible for ensuring that the information submitted with a booking request is accurate, including contact details, event date, location, and requested games.

Submitting a request through the website does not constitute final booking confirmation. A booking is confirmed only after Arcadium verifies availability and confirms the relevant details with the customer.

Bookings, cancellations, and changes remain subject to the terms agreed upon when the booking is confirmed.

8. Intellectual Property

All text, designs, visual elements, trademarks, logos, and other content displayed on the Arcadium website are owned by Arcadium or used with permission from their respective owners.

Such content may not be copied, reproduced, distributed, or commercially used without prior authorization.

9. Changes to This Policy

Arcadium may update this Privacy Policy and Terms of Use from time to time to reflect changes to our services or applicable regulatory requirements.

Any updated version will be published on this page and will become effective from the date of publication.